Santander Complaints continues to be the worst Bank into 2011. In May 2011 Moneywise readers voted Santander the worst Bank by a huge margin. Santander received three times as many votes for being the worst as the next worst bank!
JD Power's annual survey for a Banks customer satisfaction put Santander at the bottom of the list. They or their previous incarnations (Abbey ect.) have been at the bottom of customer satisfaction in 2007, 2008 and 2009.
Just before Christmas 2010 Santander made the headlines for something other than providing the worst customer service when they sent out 35,000 bank statements to the wrong people.
Santanders new UK CEO has stated that improving customer services was one of her main priorities. It might have been hoped that it would be the top priority, but apparently not.
Clearly Santanders Complaints process and its customer services are not providing an acceptable service.
This site has been created to help Santander customers get a better deal. As hundreds of thousands of its customers are complaining each year, they should be able to share their experiences of what works best to get an issue resolved or if Santander will not fix it, how best to get it solved.
Our Santander Complaints Help page is a growing list of what to do and as we have been asked to add a Santander Complaints Forum where all unhappy customers can gather and share experiences and views. If you have had enough of giving your money to Santander then see our Santander Close Account page.
This site is not related in any way to Santander or any of its Global Empire - it is solely for unhappy Santander customers.