All to often web sites quote facts and figures and do not give the sources. The sources for the information quoted on this site are detailed below. We will add to it as the site grows.

Santander Complaints Research - Which?
The Consumer body WHICH?, named Santander the worst bank in terms of customer satisfaction...
Original information here.

Santander Complaints Research - Money Mail
Money Mail  went further accusing Santander of palming off customers with shockingly shoddy service and committing rudimentary errors which are robbing savers of vital interest...
Original information here.

Santander Complaints Research - The Financial Services Authority (FSA)
The Financial Services Authority (FSA) lists them at the very top of the list with the highest number of complaints...
Original information here.

Santander Complaints Research - Moneywise May 2011
Santander Complaints continues to be the worst Bank into 2011. In May 2011 Moneywise readers voted Santander the worst Bank by a huge margin. Santander received three times as many votes for being the worst as the next worst bank! Original Information here.

Santander Complaints Research - 8 weeks and more than 50% are still unresoloved
However, based upon statistics from the Financial Services Authority, 8 weeks after your initial complaint more than half of you will still not have your issue solved...
Original information here.

Note. To view the above FSA information, click on the link and then go to the Complaints Opened Column and click on the little arrow in the title box until it is pointing down - this will sort the list by most complaints first and guess who is at the top.

Santander Complaints Research - Forms you will need to complete
The Financial Ombudsman Service will ask you to complete a four page form
, you can see this here.

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This site is not related in any way to Santander or any of its Global Empire - it is solely for unhappy Santander customers.

Santander Complaints Research - if you have any relevant articles that we should include then please contact us.